Returns are acceptable with replacement of the products or reversal of full amount paid by the customer within 7 days of receipt of the product within India. Returns are not acceptable in case of overseas orders. However, returns within India are limited to following cases:

1. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our team at +91 98716 53705 or info@thevka.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.

2. In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our team at +91 98716 53705 or info@thevka.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

 CANCELLATION

Cancellations are allowed without any question asked. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our team immediately at +91 98716 53705 or info@thevka.com to assist you in cancellation of the order.

REFUND

We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

• The VKA reserves the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.
• In case of a technical glitch while placing the order, The VKA reserves all rights in its sole discretion to cancel or reject an order.
• The VKA deserves all rights to reject any orders placed without assigning any reason.

SHIPPING & DELIVERY POLICY

For International buyers, orders are shipped and delivered through registered international courier companies and/or international speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 Days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. The VKA is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 Days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer.

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact us at +91 98716 53705 or info@thevka.com.